Payment Terminal Agreement
last updated: May 26, 2023
So, you’re ready to start accepting payments. We’re glad to hear that and you’ve certainly come to the right place. We offer a wide range of payment terminals to suit your business needs and of course, exceptional customer service.
The terms and conditions set out here (“Payment Terminal Agreement”) apply to your use of the Teya payment terminal, a type of Teya Hardware and a device which is used to accept payments and process transactions, including any accessories, hereinafter referred to as “Teya Payment Terminal”.
When you use the Teya Payment Terminal, you agree to the terms and conditions stipulated in this Payment Terminal Agreement as well as the Hardware Services Agreement, which is incorporated into this Payment Terminal Agreement by reference, both of which may be amended by us from time to time.
Teya Hardware: Any instrument, or piece of equipment, device, accessory, component, and spare parts, point of sale equipment, including any software installed or otherwise associated with the above, which may include the ability to accept payments and process transactions that you lease from us.
Teya Payment Terminal Software: The software loaded by us on the Teya Payment Terminal that enables it to receive and process transactions and to connect to Teya’s acquiring system.
Teya Payment Terminal Software Updates: A patch, workaround, improvement, correction, modification, or derivative to the Teya Payment Terminal Software that is made generally available by us from time to time and may be loaded automatically by us.
SIM Card: A SIM Card that we provide to you to be used for a mobile Teya Payment Terminal. This is included in the Teya Hardware Fees.
EPOS Hardware: An electronic point of sale system used to connect to the Teya Payment Terminal, such as tablets, cash registers and tills, whereas such electronic point of sale system is supported by us.
EPOS Integration Software: A type of software, either provided by us or a third-party, which is necessary to connect to EPOS Hardware, such as tablets, cash registers and tills.
EPOS Software Update: A patch, workaround, improvement, correction, modification, or derivative to the EPOS Integration Software that is made generally available by us from time to time and may be loaded automatically by us.
Excluded Reasons: Instances of Teya Payment Terminal malfunction where a need for the replacement of a Teya Payment Terminal arises due to causes such as (including but not limited to):
i) opening, changing, repairing or modifying the Teya Payment Terminal by you or any third-party;
ii) your use the Teya Payment Terminal with improper consumables, accessories or devices;
iii) improper handling of the Teya Payment Terminal;
iv) damage to the Teya Payment Terminal due external factors, including but not limited to factors such as water, power surge, temperature;
v) your use of the Teya Payment Terminal in violation of our instructions and guidelines; or
vi) issues you could have resolved or prevented by updating or enabling Teya Payment Terminal Software Updates of the Teya Payment Terminal Software Payment in accordance with Clause 5 of this Teya Payment Terminal Agreement;
Software Updates: Teya Payment Terminal Software Updates and EPOS Software Updates.
Capitalised words in this Teya Payment Terminal Agreement shall have the same meaning given to them in the Hardware Services Agreement.
2. The Payment Terminal Agreement
This Payment Terminal Agreement sets out how we provide services to you in relation to the Teya Payment Terminal as well as your obligations when using the Teya Payment Terminal. The support consists of customer services should any complications arise concerning your use of the Teya Payment Terminal, our Teya Payment Terminal replacement service and software support.
3. Our Services
Customer service is at the heart of our operations. Therefore, we will provide support relating to your use of the Teya Payment Terminal.
3.1 Our support of your use of the Teya Payment Terminal includes:
i) set up of your Teya Payment Terminal, including Teya Terminal Software configuration;
ii) SIM Card required to facilitate an internet network connection and arrange a continuous connection to a suitable internet network, subject to reasonable internet network limitations;
iii) Software Updates, subject to Clause 5; and
iv) customer support relating to your use of the Teya Payment Terminal.
3.2 Notwithstanding our ability to support you with the use of your Teya Payment Terminal as set out above, we note that you remain responsible for providing all direct end user support to your customers.
3.3 In addition to the above and pursuant to Clause 3.4, we will provide you with a free replacement service in case your Teya Payment Terminal turns out to be faulty or if it malfunctions and the malfunction is due to (including but not limited to):
i) a defect in the Teya Payment Terminal which may include the inability to submit transactions; or
ii) another cause, save for any Excluded Reasons.
3.4 Where Clause 3.3 applies, you must contact us as soon as you become aware of such fault or malfunction, and we will without undue delay and as soon as reasonably possible, provide you with another Teya Payment Terminal which will either be i) the same type of Teya Payment Terminal you have been using prior to the fault or malfunction or ii) a Teya Payment Terminal offering at least the same level of functionality. If the fault or malfunction is reported to us before 3 pm on a Business Day, the estimated delivery time for a replacement Teya Payment Terminal will be one (1) Business Day. If the fault or malfunction is reported to us after 3 pm, the estimated delivery time will be two (2) Business Days. Please note that the delivery windows stated in this Clause 3.4 are estimates only and are not guaranteed due to unpredictable circumstances which may affect delivery times.
3.5 We reserve the right to charge you for certain costs associated with a replacement Teya Payment Terminal where Excluded Reasons apply. Such costs can include out of pocket expenses related to visitation of your premises, inspection of the Teya Payment Terminal and repairs.
3.6 Costs incurred under Clause 3.5 will not exceed the total value of the Teya Payment Terminal.
4. EPOS Integration
4.1 We will support you to connect the Teya Payment Terminal to your EPOS Hardware, to the extent that such an EPOS Hardware is supported by us. To inquire about our EPOS Hardware, please get in touch. Our support includes, but is not limited to, user documentation and technical support via our customer support page.
5. Software Updates
5.1 We will make Software Updates available from time to time for all supported Teya Payment Terminals and EPOS Hardware.
5.2 We will, to the extent possible, provide you with a Notice on Software Updates whereby new features and functionalities are specified. If is necessary for you to implement the Software Update, we will provide you with instructions to do so.
5.3 We will remotely and automatically install Software Updates on the Teya Payment Terminal unless otherwise agreed. For successful Software Updates, you must keep your Teya Payment Terminal connected to an internet network and ensure that the Software Update has successfully been installed before you intend to accept payments.
5.4 We retain full discretion in deciding whether or not to produce Software Updates and may develop the functionalities of the Teya Payment Terminal Software and EPOS Integration Software as we see fit, without having to give you prior notice thereof, provided that the said developments do not i) impair the Teya Payment Terminal Software or Teya Hardware EPOS Integration Software or EPOS Hardware; or ii) lead to any loss of data or functionalities, in which case we will issue a Notice to you informing you of available Software Updates.
5.5 You are responsible for installing, integrating, and maintaining the Teya Payment Terminal, which includes updating the Teya Payment Terminal Software and the EPOS Integration Software (if applicable), as may be required by us. We are not obliged to provide services or support for any Teya Payment Terminal that contains an outdated version of the Teya Payment Terminal Software.
5.6 Failure to carry out Software Updates may cause you to be in breach to this Teya Payment Terminal Agreement, the Hardware Services Agreement, or the Card Scheme Standards.
5.7 Under no circumstances are you to proceed alone or with the help of a third party to update the Teya Payment Terminal Software. Any defect of the Teya Payment Terminal Software or failure of the Teya Payment Terminal Software caused by your intervention or that of a third party on the Teya Payment Terminal Software is your sole liability.
5.8 We will not be liable to you for any losses or damages arising out of or related to your continued use of the Teya Payment Terminal whereas the Teya Payment Terminal Software or the EPOS Integration Software has not been updated in a timely manner.